Guarantee & Returns

If you wish to cancel or return your order, email us to arrange order cancellation authorisation code before returning the goods.

If a return is for reasons other than faulty/incorrect goods then we will ask you to cover the cost of returning the goods to us. We would appreciate it if customers who are returning items to us, package the products with care.

Returns should be sent to;


Works Naturally Skincare Ltd.

The Old Spiritual Centre,

Bath Street,



LL18 3NA


A refund will only be issued upon receipt by us, of these goods so for your protection, it is advisable that you use a recorded delivery service.

If you would like to return one of our products that you haven't purchased directly from ourselves, we request that you return them to the original place of purchase in the first instance.